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RETURN POLICY FOR NON-DEFECTIVE PRODUCTS:
Before returning any item, you must first contact our Customer Care department within 20 days from date of shipment of merchandise for a Return Merchandise Authorization (RMA) number. There will be a 15% restocking fee for all non-defective returns. Send your request via email to customerservice@Thatsink.com

All returns are subject to approval prior to the issuance of an RMA number. No returns will be accepted without a Thatsink.com Return Merchandise Authorization (RMA) number. No RMA number is issued after 20 days from date of shipment. Please contact our Customer Care department for complete information.

DEFECTIVE PRODUCT POLICY: Before returning any item for repair, replacement or refund, you must first contact our Customer Care department within 30 days from date of shipment of merchandise for a Return Merchandise Authorization (RMA) number. To send your request via email to customerservice@Thatsink.com  

Customer Care will provide instructions on returning defective items. The RMA number must appear on the shipping label. Please do not write on the outside of the box. Returns will not be accepted without an RMA number and a copy of the original order receipt or packing slip. Please allow up to 12 business days after we receive your return for your repair, replacement or refund to be processed.

RETURN PROCEDURE: Please refer to the following instructions when sending your original item:

1. e-mail us at customerservice@Thatsink.com for your Return Merchandise Authorization (RMA) number – the Return Authorization form will be sent to you for completion. Please note, the return-to address may not be the same as the address listed on your box. You will be given the proper return address when you request your RMA.
2. All items must be in original condition with all warranty cards, manuals, and accessories enclosed.
3. Remember to include your packing slip, the original Order Number, and the product SKU number from the original order.
4. Include your shipping zip code.
5. Include your daytime phone number and email address.
6. The RMA number must appear on the shipping label. Please do not write on the outside of the box. Returns will not be accepted without an RMA number. The RMA number is good for one item only and must match the product authorized for return.
7. For non-defective products, return the merchandise to the address provided to you by Customer Care with the RMA. Returns shipping must be prepaid and must be sent via Express Mail, UPS, Federal Express, or any other delivery service, which will provide you with a tracking number to confirm receipt of the merchandise returned.
8. Once a tracking number is issued, please send us an e-mail to: customerservice@Thatsink.com advising us of the return shipment. In order to expedite the processing of your return, please include: Your Name, Product Name, Order Date, Order Number, RMA Number, and Tracking Number.
9. For defective products only, a Thatsink.com Customer Care representative will provide alternate instructions on merchandise return on a case-by-case basis.
10. All returned merchandise must be received within ten (10) days of the RMA number and return instructions. Any discrepancies could result in a delay or complete forfeiture of a refund, if applicable

We are in this for the long run, and we want you to be a satisfied customer. We treat our customers sincere and fair, because we know that if we keep you happy you will keep coming back to us for your ink and toner cartridges for years to come.

We look forward to doing continued business with you!

Sincerely,


-- The Thatsink.com Team

OEM Cartridges:
OEM is an abbreviation for Original Equipment Manufacturer. These manufacturers produce the replacement ink or toner for copiers or printers and normally will put the manufacturer name on the product, such as Hewlett-Packard, Canon, IBM, Sharp, Lexmark, Brother, Epson, etc.

Compatible Cartridges:
Generic cartridges are specially manufactured to meet or exceed OEM (Original Equipment Manufacturer) specifications and high standards of quality and reliability and offer high-quality printing results. Manufactured 100% brand new, containing only new components, they are an economical alternative to expensive name-brand cartridges and supplies, and allow for signficant savings over brand-name cartridges and supplies. The use of generic replacement cartridges does not void printer warranty

Remanufactured Cartridges:
Remanufactured cartridges have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. The recycling and reprocessing process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling the toner or ink. Once the remanufacturing process is complete, the cartridge is print tested, sealed, and packaged for resale.  GIS premium toner cartridges fall into this category.

Will using Compatible/Remanufactured cartridges void the warranty of my printer?

No, the use of Compatible/Remanufactured replacement cartridges does not void your Printers Warranty. The follow legislation passed by the U.S. Congress applies to these cartridges:

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2302


“(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:

1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

2) the Commission finds that such a waiver is in the public interest.”

Under no circumstances may any company or associate, salesperson or service technician deny you service or warranty work that would otherwise be covered under the warranty program.

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