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Shipping & Returns:
At This Time we only ship within the United States
USA Standard Shipping is FREE for any order, it will be shipped by
USPS first class, Parcel Post or FedEx Ground with a tracking #
provided to you.
We Ship Out Within 24 Hours, except Weekends and Holidays.
Please allow 3-14 business days for delivery.
During the Holidays we still ship within 24 hours, but please allow
for Post Office delay due to heavy volume.
Additional Shipping Guidelines:
All orders are subject to verification.
Most credit card orders are shipped within 24 hours.
We do ship to AE, APO, AP, or FPO address at the customer's risk.
Your order will be delayed if an incorrect billing address is
supplied.
Personal check orders will be shipped once the check has cleared.
Please note this may take up to 5 business days.
All orders shipping to an address different than the billing address
are subject to further verification. All orders over $100.00 must
ship to a verified billing address or a shipping address that is on
file with the credit card company.
We do not ship partial orders. All orders will be shipped in their
entirety when all the items are available.
Orders shipped should arrive within 4-7 business days. However, it
is our policy to allow 15 business days for USPS deliveries.
To cancel an order please email:
sales@ThatsInk.com from the email that was entered with your
order.
Orders returned with address insufficiencies will incur additional
shipping costs.
We require an adult signature on any package over $200.00 in value.
Returns
You may return any item(s) that you have purchased from ThatsInk.com
to:
ThatsInk
PO Box 611201
Miami, FL 33261
If you are returning any item(s) that are less than 75% full as
defective, unfortunately we will not be able to fulfill your request
for a refund. Please include the following information:
A copy of the invoice you received with your order. If you don't
have the invoice, then please include a note with your order number,
the name on the order, the address the order was shipped to, the
e-mail address used for the order and a phone number to contact you
if needed.
Warranty Information
Please note that we have a 15 day warranty on item(s) purchased from
ThatsInk.com and any request made after the warranty has expired,
unfortunately will not be fulfilled. The warranty starts from the
original ship date. Warranty for any replacement item(s) is
continued from the original warranty and does not start anew.
Replacement Policy
If we replace any item(s) within our normal warranty period, we will
provide a pre-paid postage return mailer or call tag for you to
return the item(s) we replace for you for reason of defective,
damaged or wrong. We require for you to return the original item(s)
that are being replaced, in the return mailer or by using the call
tag provided, within 14 business days from the date of receipt of
these original item(s). You are responsible for the drop-off of the
return mailer at the Post Office or the Call Tag at your nearest
FedEx drop-off location. A Customer Support Representative will
contact you if we do not receive the original item(s) back within
the specified time frame, to remind you that we have yet to receive
the item(s) back. We reserve the right to debit your account if we
do not receive the original item(s) back within 30 mailing days of
the ship date of the replacement order for the replacement item(s).
If we debit your account and you then return the original item(s) we
will promptly credit your account for the additional amount debited,
only if the original item(s) is returned within the normal warranty
and meets all of the specific requirements listed on this page. Any
item(s) we replace carries the remainder of the original warranty,
therefore the warranty for replaced item(s) does not start a new
warranty period. (Replacement(s) sent to Canadian customers
unfortunately will not be provided a return mailer or call tag for
returning original item(s) due to issues beyond our control. We
apologize for any inconvenience this may cause. You will need to
send back the original item(s) to our address listed above within
the time frame specified under our replacement policy. You may call
our Customer Support Department for more information if needed.
Return Policy for Exchanges
If you would like an exchange, the item(s) returned will need to be
unopened/unused and within warranty. You will also need to include
the model of your printer, the part number(s) and the quantity of
the item(s) that you would like. If there is a difference in the
cost and the original order was paid by a check or money order,
please send a check or money order for the difference. If there is a
difference in the cost and the original order was paid by check or
money order, please send a check or money order for the difference.
If the difference indicates that we owe you a credit, which will be
credited in the same method of your original payment. Please note
that the exchange process is longer than the replacement process and
may take up to five business days to complete. If you do not include
the required information with your return you will be contacted by
one of our Customer Support Representatives.
Return Shipping Cost
In order to keep our prices low and competitive we are unable to
issue a refund for any return postage. You will be responsible to
return any item(s) back to us at your cost for us to process your
request for either a refund or exchange.
It usually takes 24-48 hours, once the package is received in our
office, to process your request. If your order was paid by Paypal
and the refund is processed within the first 60 days of the
purchase, you will receive an e-mail confirmation once the refund is
processed. If your order is paid by check or money order,
unfortunately you will not receive an e-mail confirmation. We
apologize for any inconvenience this may cause you. If you have any
other questions or concerns please contact our Customer Support
Department at
info@ThatsInk.com to further assist you.
Thank you.
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